Updated September 2014: Sky Broadband provides customers with internet download speeds tested at up to 17Mb via a standard land-line connection with their Broadband Unlimited package. They also offer speeds of up to 76Mb via their Fibre Unlimited Pro package and this package also offers upload speeds of upto 19Mb, but coverage is limited.
The further away from the telephone exchange the customer site is, the slower the speed will be for non-fibre broadband. Sky claim to provide a reliable and consistent broadband connection and internet speed and use Dynamic Line Management over the first 10 days of a new connection to stabilise the line at an acceptable downstream and upstream speed. This ensures that the broadband connection remains stable.
The Access Line speed is the speed of the Broadband connection between the local telephone exchange and the wireless router – this is the speed that Sky Broadband is able to provide into your home rather than the actual speeds that you experience when using the internet. The throughput speed is the actual download speed that you experience, and can be affected by various factors such as the number of devices using your wireless connection in your home.
To check the Access Line speed, type in 192.168.0.1 in the web-brower’s address bar. In the login box, enter the username ‘admin’ and the password ‘sky’. The next screen will show your Sky Broadband Access Line (Connection) speeds.
In order to carry out a Sky broadband speed test when using the internet, try one of these speed test services to see how your report speed compares against the claimed maximum speed: